PRIVACY POLICY
Last updated: 6 July 2026
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At Hidden Archives, your privacy is important to us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, subscribe to our emails, contact us, create an account, or place an order.
Hidden Archives is an Australian online bookstore offering special edition and collectible books.
Business name: Hidden Archives
ABN: 66933911503
Website: hiddenarchives.com.au
Email: contact@hiddenarchives.com.au
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1. INFORMATION WE COLLECT
We may collect personal information that you provide to us, including your name, email address, phone number, billing address, shipping address, order details, purchase history, account details, messages or enquiries, and email subscription preferences.
We may also collect technical and website information, including your IP address, browser type, device information, time zone, pages viewed, website interactions, cart activity, cookies, analytics information, and marketing or referral information.
2. HOW WE COLLECT INFORMATION
We may collect your information when you place an order, create an account, subscribe to our mailing list, complete a website form, contact us directly, browse our website, or interact with our emails, advertising, or social media links.
Some information may also be collected automatically through cookies, analytics tools, website hosting systems, checkout platforms, payment providers and other third-party services connected to our website.
3. HOW WE USE YOUR INFORMATION
We use your personal information to process and fulfil orders, process payments, arrange shipping and delivery, send order confirmations and shipping updates, provide customer support, respond to enquiries, manage customer accounts and email subscriptions, and improve our website and customer experience.
We may also use your information to monitor website performance, support marketing activity, screen orders for fraud or misuse, and comply with legal, accounting and tax obligations.
We do not sell your personal information.
We only share your personal information where reasonably necessary to operate our business.
This may include sharing information with payment processors, website and ecommerce platforms, shipping and delivery providers, email marketing platforms, analytics and advertising tools, IT and website support providers, business administration systems, professional advisers, or government and regulatory bodies where required by law.
These providers only receive the information needed to perform their services.
4. SHARING YOUR INFORMATION
5. PAYMENTS
Payments are processed securely through third-party payment providers.
Hidden Archives does not store full payment card details. Payment information is handled by the relevant payment processor used at checkout.
6. EMAIL MARKETING
If you subscribe to Hidden Archives emails, we may send you updates about new releases, pre-orders, special editions, restocks, customer updates, promotions and business announcements.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at: contact@hiddenarchives.com.au
7. COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies to keep the website functioning properly, remember cart or browsing preferences, analyse website traffic, improve customer experience, understand which products or pages customers interact with, and support advertising or marketing performance.
You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.
8. ADVERTISING AND ANALYTICS
We may use analytics and advertising tools to understand how customers use our website and to improve our products, services and marketing.
This may include information about your website activity, product views, cart activity, purchases, email interactions, or interactions with our advertising.
You can manage advertising preferences through your browser settings or the relevant advertising platform settings.
9. OVERSEAS DISCLOSURE
Some service providers we use may store or process information outside Australia.
This may include website hosting, payment processing, email marketing, analytics, advertising, customer support, shipping, or business administration providers.
Where this occurs, we take reasonable steps to use reputable providers and protect your information appropriately.
10. DATA STORAGE AND SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure website systems, access controls, password protection, reputable third-party providers, secure payment processing, limited access to customer information, and business system monitoring.
No online system is completely secure, but we take reasonable steps to protect the information we hold.
11. RETENTION
We retain personal information for as long as reasonably necessary to provide our services, manage customer records, comply with legal obligations, resolve disputes, prevent fraud and maintain business records.
Some information may need to be retained for legal, accounting, tax, fraud prevention or order record purposes, even if you request deletion.
12. YOUR RIGHTS
You may contact us to request access to the personal information we hold about you, request correction of inaccurate or outdated information, unsubscribe from marketing communications, ask questions about how your information is handled, request deletion of your personal information where legally possible, or make a privacy-related complaint.
To make a privacy request, contact:
We may ask you to verify your identity before responding to privacy-related requests.
13. CHILDREN’S PRIVACY
Our website is not intended for children under 16.
We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information without appropriate consent, we will take reasonable steps to delete it.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including social media platforms, payment providers, shipping providers, author pages, publisher pages or other external sites.
Hidden Archives is not responsible for the privacy practices, content or security of third-party websites.
If you have a question, concern or complaint about how Hidden Archives handles your personal information, please contact us first so we can try to resolve it.
Email: contact@hiddenarchives.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
15. PRIVACY QUESTIONS OR COMPLAINTS
16. FUTURE SUBSCRIPTION INFORMATION
If Hidden Archives offers subscriptions in future, we may use your information to manage subscription billing, renewal notices, cancellation requests, subscription-related customer support and subscription updates.
17. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.
The latest version will be published on our website with the updated date shown at the top.